PAYMENT
What payment methods can I use?
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
How do I use a promo code?
To use a promo code, simply copy and paste the code into the designated field during the checkout process. The discount will be applied to your order subtotal.
DESIGN
Who designs your artwork?
All of our artwork is exclusively created by Simon and inspired by modern culture, family life and travel adventures.
What materials do you use for your prints?
Our giclée prints are made on fine art paper that is acid free and museum quality. The paper is heavyweight, lightly textured, and has a natural unbleached white colour.
Our inks are professional standard pigment based and lightfast for 100+ years.
What are 'A' sizes?
'A' sizes are a standardized set of paper sizes used internationally so that you should be able to find suitable framing options.
We currently stock from a mini A5 up to a large A2. Other sizes may be available on request.
A2 Large
594 x 420 mm
23.4 x 16.5 in
A3 Standard
420 x 297 mm
16.5 x 11.7 in
A4 Small
297 x 210 mm
11.7 x 8.3 in
A5 Mini
210 x 148 mm
8.3 x 5.8 in
Where are your prints produced?
The majority of our prints are produced in our own home studio. However, we also collaborate with international print partners who have global facilities to ensure efficient production and shipping for certain orders.
How are your prints packaged?
To protect your prints during shipping, we individually wrap them in protective sleeves. A5, A4, and A3 prints are shipped flat, while larger prints are carefully rolled and placed in sturdy tubes for added protection. Please note that our print partners may use slightly different packaging methods.
Do you sell framed artwork?
Currently, we do not offer frames directly. However, we may be able to assist you in finding framing options through our print partners. Please contact us for more details and personalised assistance.
Can I get an extra-large or custom-sized print?
Yes, we can arrange for extra-large or custom-sized prints. If you have specific size requirements, please let us know, and we will do our best to accommodate your needs. Additional charges may apply for custom-sized prints.
Is the white border part of the print?
Yes, we include a white border around the artwork. This border serves as a frame for the print and eliminates the need for a separate mount/mat. The size of the white border may vary depending on the design and print size.
What size mount/mat should I use?
The size of the mount/mat depends on the design and print size. If you have specific requirements or need guidance on choosing the right size, please feel free to contact us. We'll be happy to assist you in selecting the appropriate mount/mat for your print.
Please note that we include a white border as standard but this can be adjusted upon request.
How do I personalise my print?
We offer hundreds of personalisation options for our prints. Specific instructions for personalisation can be found on each product page.
If you can't find the desired customisation option or have any special requests, please reach out to us.
Please provide accurate contact information and include as many details as possible to ensure a smooth production process.
Can I order a custom design?
Yes! If you have a specific design in mind, we can create a custom artwork for you. Please let us know your requirements, and we'll do our very best to bring your vision to life. Additional charges may apply for custom designs.
TIMINGS
How long will it take to receive my order?
The processing time for your order may vary depending on the product and customisation involved. As a general guideline, most orders are processed within 2-3 business days. Once your order is shipped, the delivery time will depend on the shipping method chosen and your location. You can find more detailed information on our Shipping & Delivery page or during the checkout process.
What are your working hours?
We are available Monday to Friday 9 – 5 (GMT). We strive to respond to inquiries and process orders promptly within these hours. Any messages or orders received outside of our working hours may not be addressed until the next business day.
When can I expect my order to arrive?
The delivery time for your order depends on your location and the shipping method selected during checkout.
We recommend choosing the tracking option so that you can follow the progress of your shipment.
Estimated delivery times can be found on our Shipping & Delivery page or will be provided during the checkout process.
SHIPPING
Do you ship outside of the UK?
Yes, we ship to Australia, New Zealand, Canada, Mexico, and United States.
Why don't you ship to Europe?
Unfortunately current regulations make this difficult from our own store so we have chosen just to offer full worldwide options from our Etsy store.
How much does shipping cost?
We use a flat rate for shipping and recommend that you choose a tracking option so that you can follow the delivery progress.
UK
Standard (2nd) – FREE
Standard with tracking – £2
First class – £1
First class with tracking – £3
INTERNATIONAL
Standard – £5
Standard with tracking – £8.50
What type of postage do you use?
We use mostly use Royal Mail as standard. On occasion we may need to use alternatives and will select the most suitable for the destination.
RETURNS AND OTHER ISSUES
Do you accept returns?
Yes, we accept returns within a certain timeframe. If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order. We will provide you with instructions on how to proceed with the return. Please note that returned items must be in their original condition and packaging to be eligible for a refund.
Please note, we are unable to accept personalised items for return.
Can I return personalised items?
Unfortunately, personalised items are not eligible for return unless they arrive damaged or there was an error on our part. However, we strive for customer satisfaction, so if you encounter any issues with your personalised item, please reach out to us, and we will do our best to find a suitable solution.
What if my order hasn't arrived?
We trust that your order will arrive within the allocated timeframe but due to many different circumstances delays will sometimes occur - especially with international orders.
We recommend choosing a shipping option with tracking so that you can see the progress of your delivery.
Please keep us updated if your order is late. Unfortunately we have no control over shipping once we have sent your items but will do whatever we can to help.
Can I cancel my order?
No problem! If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. However, if your order has already been shipped, we will be unable to cancel it. In such cases, you can follow our return policy to initiate a return once you receive the order.
What if I have a different question?
If you have any additional questions or concerns that are not addressed in our FAQs, please feel free to reach out to us directly. You can contact us via email or chat, and we will be delighted to assist you.